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Privacy Policy
Last updated: June 2025
When you contact us or place an order, we collect the information you provide directly: your name, email address, phone number, and the contents of your message. For orders, we also process your shipping address and delivery preferences. Additionally, our website automatically collects technical data such as your browser type, device information, and pages visited, to help us understand how the site is used.
We use the information you provide to respond to your inquiries, process and deliver your orders, send you updates about your purchase, and provide customer support. With your consent, we may occasionally send you emails about new limited collections or studio news. Technical data is used in aggregate to improve our website's performance and user experience.
Our site uses essential cookies to ensure the website functions correctly, such as remembering your cart items. We also use analytics cookies to understand how visitors interact with our pages, which helps us refine our content and design. You can control or disable cookies through your browser settings at any time, though some parts of the site may not work properly without them.
We do not sell or rent your personal information. We share data only with trusted service providers who assist us in operating our website and fulfilling orders, such as hosting providers, analytics platforms, and email delivery services. These processors are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf. We may also disclose information if required by law or to protect the rights and safety of our studio or customers.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes maintaining order records for accounting and warranty purposes. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your personal information.
You have the right to request access to the personal data we hold about you, ask for corrections if anything is inaccurate, and request deletion of your data in certain circumstances. You may also object to or restrict certain processing activities, and you have the right to data portability. If you have given consent for marketing communications, you can withdraw that consent at any time by contacting us. To exercise any of these rights, please reach out using the contact details below. We will respond to your request within a reasonable timeframe.
We are committed to transparency in all our communications. We do not make misleading claims about our products, their origins, or their performance. Our studio does not use fake endorsements, fabricated reviews, or artificial urgency to influence purchasing decisions. Each piece is genuinely handmade in our workshop, and any limitations or variations in our ceramics are honestly described. We do not claim official affiliation with any external brands or organizations unless explicitly stated.
If you have any questions about this privacy policy, or if you would like to exercise any of your data rights, please contact our studio:
Sanganni Studio
9813 Samantha Turnpike Suite 730
West Charlotte, KZN 1216
Phone: +27546233643
Email: info@sanganni.com